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‎02-20-2018 05:23 AM

HP Recommended
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

beats audio software is missing for me how do i get it back pls help me

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2018 06:02 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link - this should also reinstall the Beats gui.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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5 REPLIES 5

‎02-20-2018 05:29 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-20-2018 05:44 AM

HP Recommended

product number=L0D50EA#ABV

serial number=5CD5262WBW

 

Was this reply helpful? Yes No

‎02-20-2018 06:02 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link - this should also reinstall the Beats gui.

 

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎02-20-2018 08:42 AM

HP Recommended

thanks david it worked

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‎02-20-2018 02:20 PM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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