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beats audio problem--posting new because all other threads are old...

envy 17 115cl
Microsoft Windows 10 (64-bit)

okay.  as i said, i am posting this as a new thread since all the others were at least a year old--and the 'chosen solutions' did not work.

problem is that i cannot find/access the beats audio control panel.

nor is the icon in my taskbar.

one solution was to uninstall/reinstall the IDT driver etc.

issue persists.

tried overwrite of SP63555, which is the solution that worked for all previous askers.

not me.  issue persists

i really didn't care until now.  i want to adjust the eq, but, as i said, there is no audio control panel.

any help would be greatly appreciated.

thanks.

 

 

 

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Provost Provost
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beats audio problem--posting new because all other threads are old...

Hi,

 

Try the IDT HD Audio Software package below – this should also provide the Beats gui.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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beats audio problem--posting new because all other threads are old...

thanks for the imput, DP-K.  sadly, i have uninstalled, reinstalled, tried SP36555 and SP71886--all to no avail. 

i don't even know how to even begin to try to find the beats control panel, as it does not come up in search and is not there in the IDT folder... UGH!!

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beats audio problem--posting new because all other threads are old...

Hi!, @Circe801 :

You can try with ... 

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=sound-issues

Or ...

https://support.hp.com/us-en/product/hp-14-ac100-notebook-pc-series/8499318/model/9068279/document/c...


You're Welcome !.
Best wishes and regards.
@Maké (Voluntary and "ad honorem").
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bellmond Top Student
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beats audio problem--posting new because all other threads are old...

I don't know whether this relevant or not.

Most software developer did not agree on the same protocol therefore some softwares is not compatible with the OS.

Have you tried to download the driver or software from Beats them self?

 

hope it helps.

hope it helps.
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