beats speaker audio not working hardware broken can this be replaced cannot seem to access card

[Danny365]

Can the sound card be replaced as this are seems to be sealed and unable to get to it. System show device inoperable so driver fixes and reinstallations not working.

[The_Fossette]

@Danny365

I reviewed your post and I understand that the audio is not working on the computer and you suspect it is a hardware issue.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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