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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2020 04:08 PM

HP Recommended
Product: ENVY x360 m6
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

since a few weeks I have been having this issue with my bluetooth headphone (which I use a lot since I work from home). bluetooth devices connects good and fast. but when listening music or something else, every few seconds the audio CUTS to zero volume, then the audo comes back gradually back where it was. (its like drop outs) that happens every few seconds. I though It was a headphone issue, I bought a new one, and same thing its happening. (both headphones work great with my phone).

 

I have tried:

removing and reinstalling bluetooth devices

search for the lastest driver (was already installed)

remove any ther electric device around (in case was any source of interference)

a bunch of DIY fixes on YT related to audio configuration

talked 2 times with windows support (1st time they ran a program that finds issues, and didnt found any. 2nd time they did nothing.)

 

So, I was thinking may be an issue with the current installed driver. I have seen this issue in several forums. but no ways to fix it!

 

Thanks

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