brand new Pavillion, headphones do not work well

[jag7769]

Brand new laptop with solid state drive and windows 10.  Plug in my head phones and only the left ear has sound.  Very weak sound.  The behavior is as though a different type of plug is expected, or maybe the connector on the headphones does not extend far enough into computer to make a proper connection.

Is there anything I can do?

[jag7769]

I am using MS Edge and do not see any tools to edit my first post.

From my box of cables and stuff I dug out an extension cable.  The male end of that is the same length as my head phones.  But I tried it anyway with the same result.

Then I found an adapter from the 1/8 inch jack on my computer to older 1/4 inch and another adapter from 1/4 back to 1/8.  Plugged them together and they do not fix the problem.  All the male connectors are the same length.  They all snap into place.

And yes, the volume is turned up to 100 %.

[The_Fossette]

@jag7769,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• Have you tried with different headphones?
• Have you performed any troubleshooting steps before posting?

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!