broken headphone jack - when plug in headphone. main speaker keeps playing, no sound in headphones.

[RedDogWV]

--broken headphone jack - when plug in headphone. main speaker keeps playing, no sound in headphones. Jack no longer clicks into place when inserted. How can I get this replaced???  Still under warranty, is only 9 months old.  Is this where one goes for warranty repairs? HP warranty support is very opaque about how to contact.

[The_Fossette]

@RedDogWV

I reviewed your post and I understand that the headphone jack is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested with multiple headphones?

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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