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01-04-2021 09:40 PM
Product: Pavilion Gaming model 15-cx0058wm
Operating System: Microsoft Windows 10 (64-bit)
--broken headphone jack - when plug in headphone. main speaker keeps playing, no sound in headphones. Jack no longer clicks into place when inserted. How can I get this replaced??? Still under warranty, is only 9 months old. Is this where one goes for warranty repairs? HP warranty support is very opaque about how to contact.
1 REPLY 1
01-10-2021 12:41 PM
I reviewed your post and I understand that the headphone jack is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tested with multiple headphones?
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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