crackling from speekers

[Tsvetomir]

Hello , i have problem with sound drivers from site .  Have some crackling sound from speekers on headphone don`t have problem.. can you advice me what to do ?  I try and other drivers and many solutions from internet .. but the result is the same 

[asmita6658]

@Tsvetomir

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

Appreciate you trying the steps. Don’t worry, I’m here to help! 

Let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Download and install the audio and BIOS

Audio

BIOS

If the issue still persists, test the hardware -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Audio test. 

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[Tsvetomir]

Thanks for the quick answer, but the problem still remains after the stuff I've already done. In my previous reinstallation I had the same problem and I found an article about other drivers and everything was fine with them, but now I can not find it.

[asmita6658]

@Tsvetomir

Thanks for getting back to us. Appreciate you trying the steps. This indicates a hardware issue.  I have sent you a Private Message with the details regarding the service options for your computer. 
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!