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05-18-2020 02:23 PM
Product: hp envy x360 convertiable
Operating System: Microsoft Windows 10 (64-bit)
There is a crackling noise coming from my speaker. At least I think it's from my speaker, I can hear the noise even when there isn't any audio playing. It started a little over a week ago. I tried reinstalling the drivers but that didn't work. Now I am at a loss at what to do. I would appreciate any help I could get.
1 REPLY 1
05-28-2020 08:15 PM
@rxycl3 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, Does the noise appear when you connect a headphone as well?
If the sound continues to appear when the headphones are connected to the device as well, there could be an issue with either the fan or the drive on your device, to begin, I suggest we run a hardware test to identify the issue:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
Click Extensive Test.
Click Run once, or Loop until error.
While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
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