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‎08-01-2022 02:11 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV)
Operating System: Microsoft Windows 10 (64-bit) 
Updated bios, sound driver, video card

If you turn on the sound, then a short crack is heard at the beginning. After the sound stops playing after 5 seconds, a crackling sound is emitted
Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2022 12:15 PM

HP Recommended

Hello @sanya347 

 

Try to install the proposed updates anyway. If the switching of the amplifier is still audible, you might be able to live with it...

 

Good luck

View solution in original post

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5 REPLIES 5

‎08-01-2022 11:51 PM

HP Recommended

Hello @sanya347 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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‎08-02-2022 11:57 AM - edited ‎08-02-2022 11:58 AM

HP Recommended

SKU 61Q28EA#ACB

AMI F.25, 05.07.2022

 

Was this reply helpful? Yes No

‎08-02-2022 12:05 PM

HP Recommended

Hello @sanya347 

 

(1) Install/Update

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9088.1 Rev.D92.2 MBJan 11, 2021Download

 

(4) Reboot and test again ...

(5) Please report your results

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‎08-02-2022 12:06 PM

HP Recommended 
I read on the forums that the problem is turning off the audio amplifier due to power saving.
There is a slight crackling noise when this amplifier is turned off/on. He is heard in silence.
that is, the problem is not critical, but not pleasant.
Sorry for my English. This is not my native language
Was this reply helpful? Yes No

‎08-02-2022 12:15 PM

HP Recommended

Hello @sanya347 

 

Try to install the proposed updates anyway. If the switching of the amplifier is still audible, you might be able to live with it...

 

Good luck

Was this reply helpful? Yes No
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