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HP Recommended
i have read some posts where they suggested reinstalling realtek drivers to fix the problem. i have done that but the problem persists. also the enhancement tab is missing under sound
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
From your information
driver is too old. On my Omen, it is 6.0.8716.1 dated 28/05/2019.
Please try the latest driver for your machine. Please try
https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
From your information
driver is too old. On my Omen, it is 6.0.8716.1 dated 28/05/2019.
Please try the latest driver for your machine. Please try
https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
8
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0
HP Recommended
thank you very much for the reply. i have tried to install realtek using sp98141.exe but i have been receiving "the driver is not supported on thia os version". so i started updating my windows to the latest version hoping it would fix the problem. it did not and windows automatically installed realtek version 11/12/2018 6.0.1.8591.
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HP Recommended
i have found a diffrent update which is from 17-07-2019 but nothing changed
HP Recommended
Probably you have to wait for Microsoft and HP to work this out.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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