• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
omen hp 17-an053ng
Microsoft Windows 10 (64-bit)

i have read some posts where they suggested reinstalling realtek drivers to fix the problem. i have done that but the problem persists. also the enhancement tab is missing under soundCapture.PNGCapture.PNGCapture.PNGCapture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@vlad1111p 

 

From your information

 

Capture.PNG

 

driver is too old. On my Omen, it is 6.0.8716.1 dated 28/05/2019.

 

  omen sound.png

 

Please try the latest driver for your machine. Please try

 

     https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

4 REPLIES 4
HP Recommended

@vlad1111p 

 

From your information

 

Capture.PNG

 

driver is too old. On my Omen, it is 6.0.8716.1 dated 28/05/2019.

 

  omen sound.png

 

Please try the latest driver for your machine. Please try

 

     https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

thank you very much for the reply. i have tried to install realtek using sp98141.exe but i have been receiving "the driver is not supported on thia os version". so i started updating my windows to the latest version hoping it would fix the problem. it did not and windows automatically installed realtek version 11/12/2018 6.0.1.8591.

Capture.PNGCapture.PNGCapture.PNG

 

HP Recommended

i have found a diffrent update which is from 17-07-2019 but nothing changed 

 

Capture.PNG

 

HP Recommended

@vlad1111p 

 

Probably you have to wait for Microsoft and HP to work this out.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.