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headphone jack doesnt work

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Pavilion x360
Microsoft Windows 10 (64-bit)

   Headphone jack doesnt work on new pavilion x360  Computer was exchanged for one I bought on Sunday that had the same problem.  Support Assistant says there are no updates and system is current,

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I suggest to manually check for latest BIOS update from this Link:


Also reinstall the Audio driver directly from Device Manager


- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Audio Input & Output Adapters and expand the List
- Look for Audio driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Audio driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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