headphone jack issue

[baltocorr427]

I bought this computer last week and immediately I had trouble getting earphones to work with iTunes. I corrected a setting in iTunes and it that seemed to fix the problem. I'm using a different set of headphones today (and I was using them on my old HP Envy 15" earlier today, so I know they work). I switched the headphones to my new computer and all sounds were coming from the speakers. Nothing indicated my headphones were connected.

If I click on the sound icon in the task bar, and then click on the up arrow, I was then given the option to switch to headphones from speaker, and then suddenly they worked. Shouldn't the system automatically recognized that I've plugged something in to the headphone jack and I shouldn't have to select the device manually?

[banhien]

@baltocorr427 

Normally system will allow sound to switch to headphones when plug in. Reinstall Sound driver/software should fix this.

What is your machine ? Please use the following way to find out the model/product of your machine

               https://support.hp.com/us-en/document/c00033108

For security reason, please do NOT post its Serial number (s/n) on Internet.

Regards.