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Honor Student
Posts: 1
Member Since: ‎06-29-2011
Message 1 of 4 (3,585 Views)

help! my external speakers won't work


I just purchased a new HP laptop and now my external speakers won't work.  Can you help?

Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 4 (3,583 Views)

Re: help! my external speakers won't work

Please identify your notebook/pc .

Look at the base/rear/side of the notebook/pc at the barcoded sticker.


Post item numbered  2 on the following example of an HP notebook's barcoded sticker. Your barcode may be slightly different but will still have the important imformation needed for us to help you.  


###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product

Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.


Is your notebook/PC still within its warranty period?


Best regards,




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If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Posts: 1
Member Since: ‎07-02-2012
Message 3 of 4 (3,350 Views)

Re: help! my external speakers won't work

I'm having the same issue, internal or external speakers will not work. head phones with a usb connection do work though.

dv7-1245dx is my model

Honor Student
Posts: 2
Member Since: ‎07-03-2012
Message 4 of 4 (3,330 Views)

Re: help! my external speakers won't work

Go to the control panel and look for sound related functions , find a test  app to review operation. You can find drivers at the HP support site (search for "audio drivers"). Install (reinstall) the drivers, that usuall gets things working.  The hard part is the HP Web site, it is a maze, so finding the driver may take some time.


Your other option is to contact Tech Support,  5 will get you 10, you'll get somebody in India....hard to understand but very knowledgable.


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