hp envy m6 speakers making crackling sounds

[Newman74]

My hp envy m6 keeps making crackling sounds even with head phones plugged in. This problem has caused the volume to be at a minimum. i.e i cant hear sound properly even at 100%. I installed audio drivers which happened to neutralize the sounds but it still persists with headphones plugged in and the volume is still not the best. 

[Renato27]

Hi, I am also experiencing the same issue.

Have you tried turning off sound enhancements? 

For me it didn't solve the issue but it did slightly reduce it.

Apparently it has something to do with bundled software (In my example Bang and Olufsen ) 

Also I would recommend that you try running Systems Diagnostic

(which you can access by pressing F2 when turning on your computer) and run 

Component test - > Audio - > Headphones

For me the problem isn't present outside the Windows environment, whoever in Windows no matter what driver I install I can't seem to get normal (non crackling) sound.

DISCLAIMER 

I DO NOT WORK FOR HP

[Newman74]

Thank you for your suggestion i appreciate it. But the component test didnt resolve the headphone issue. It still makes the sounds. And the volume is still not up to its original state. 

[Renato27]

To clarify,

The issue is present DURING the component test? 

If so this might indicate hardware problem. 

Also there should be option for full system test that might give you more information.

The only other thing I could recommend is trying older drivers although if the problem is present during component test, drivers might not be the cause of the issue. 

DISCLAIMER 

I AM NOT AN HP EMPLOYEE 

[Renato27]

Also  to cover all bases, 

I would recommend, if possible, to try using different pair of headphones during component test just so you can rule out potential problem with the headphones

DISCLAIMER 

I AM NOT AN HP EMPLOYEE