08-01-2016 10:29 AM
Possible hardware/firmware design problem. Two identical laptops purchased 2 years apart. Both work great with headphones or built in speakers. Neither will work with powered speakers. Tried 3 different powered speaker systems, including a high end model. All had the same problem on both laptops. Drops one channel and/or goes mono. Sound quality is POOR. Realtek only shows one output device HP/Speakers. Config options don't show any option for external speakers. Since headphones work fine, assuming it is having problems when it senses a powered speaker system.
Has anyone else seen this?
08-03-2016 02:38 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with sound quality. I will be glad to help you.
Please look at the following document.
I would also check the software driver version.
Here is a link to download Realtek High-Definition (HD) Audio Driver Version 184.108.40.20639 Rev.A
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
08-03-2016 05:00 PM
Both laptops came with Realtek 220.127.116.1139. The articles on getting sound to work on an HP laptop really don't address this issue. They handle generic issues where sound has been disabled or simply does not work at all. This is not the case here.
Has ANYONE ever plugged powered speakers into an HP Stream and had them work properly?????
08-03-2016 05:14 PM
Yes, the audio out works with powered speakers.
Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.