i am having an issue with the audio on my laptop

[carlishia]

My audio went out I can't hear anything when play music or watch a video I can't hear a thing

[Garp_senchau]

@carlishia, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing audio issues with your HP Laptop - 14-dk1003dx, try the following steps to troubleshoot:

Check Volume Settings:

• Ensure your laptop's volume is not muted.
• Increase the volume using the volume controls on your keyboard or operating system.

Verify Audio Output:

• Make sure the correct audio output device is selected.
• Right-click the sound icon in the taskbar and select "Open Sound settings."
• Under "Output," select your preferred audio device.

Restart Your Laptop:

• Sometimes a simple restart can resolve audio issues.

Update Audio Drivers:

• Open Device Manager by right-clicking the Start button and selecting "Device Manager."
• Expand the "Sound, video and game controllers" section.
• Right-click on your audio device and select "Update driver."

Check for Windows Updates:

• Ensure your Windows OS is up-to-date, as updates may contain fixes for audio problems.

Run the Audio Troubleshooter:

• Go to "Settings" > "Update & Security" > "Troubleshoot."
• Select "Playing Audio" and run the troubleshooter.

Reinstall Audio Drivers:

• In Device Manager, right-click your audio device and choose "Uninstall device."
• Restart your laptop and let Windows re-install the audio drivers automatically.

Reference: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,