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Cookie67
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i can not here youtube videos any more.

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HP Pavillion Notebook
Microsoft Windows 10 (64-bit)

For some reason my youtube videos can not be heard any more. The sound tries to come on but no luck. please help me. 

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Echo_Lake
HP Support Agent
HP Support Agent
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@Cookie67

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with the YouTube audio, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Did this happen after a recent window or software update?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Have you tried with external speakers or headset?
  • Have you tried playing audio from the system not from web?

 the cache files, cookies and the temporary internet files stored on your device may also lead to this error. Clear all cache files and temporary files, and it may help resolve this issue.

To delete temporary files:

  • Search for Disk cleanup from the taskbar and select it from the list of results.

  • Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

  • Select OK.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

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