Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting . Or if you need technical support for your calculator visit: HP Calculators. .
New member
1 0 0 0
Message 1 of 2
Flag Post

issue whit my sound as well as with the trackpad

HP Recommended
HP ENVY 17-ae1xx
Microsoft Windows 10 (64-bit)

Trackpad Problem:

can't able to get refresh option after clicking the left click of the trackpad


Audio Problem:

can't able to hear the volume at 100 also. it was too low sound from the speaker.

17,747 10,786 1,302 1,750
Message 2 of 2
Flag Post
HP Recommended

Hey there! @Sameer_Shaik,


Have you tried checking with an external mouse? Does the issue persist?


Have you tried checking with a headphone? Does the issue persist?


Please share the product number of the PC to assist you better.


Check if the touchpad buttons are being pressed down.


Try the steps recommended below and check if it helps.


Try updating the BIOS and touchpad drivers on the PC to the latest version using HP support assistant.


Refer this article to know more information about using HP support assistant. Click Here


Also, try out the steps try the steps recommended below.

  • On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

  • If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.

  • If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.

Refer this article to know more information about using the touchpad. Click Here


Also, try the steps recommended below to solve audio issues.


Add legacy hardware before installing the driver


Follow steps below to add legacy hardware.

In Device Manager, click Action > Add legacy hardware. (If you only see ‘Help’ under this option, please click the blank place of the list pane then click ‘Action’ again. )
Follow the on-screen instructions to add the “Sound, video and game controllers” branch and “Realtek High Definition audio device”.
Install the driver again.


Fix driver conflicts


Realtek has a known conflict with the Microsoft UAA Bus Driver for High Definition Audio. Follow steps below to fix the conflict.

Go to Device Manager. Expand the System Devices branch and find Microsoft UAA Bus Driver for High Definition Audio.
Right click on the device and click Disable.
Go to Programs and Features and locate the Realtek High Definition Audio Driver entry. Uninstall the driver. (Do not reboot the system.)
Go back to Device Manager and uninstall the disabled Microsoft UAA Bus Driver for High Definition Audio. (Do not reboot the system.)
Reinstall the Realtek HD Audio Driver (If “Found New Hardware Wizard” pops up, ignore it.).
After installation is complete, reboot the system.


Lastly, try running an audio test from the F2 system diagnostics page to rule out a hardware issue.


Refer this article to know more information about running a system diagnostics test. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation