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velsinin Tutor
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laptop and external speakers are playing sound at the same time

Pavilion G SERIES
Microsoft Windows 7 (64-bit)

When i connected by head phones , i am hearing sound from laptop speakers as well as from head phones. 

So please help me to overcome this issues with your guidence. 

Thanks for thr help.

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HP Support Agent
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Message 2 of 21
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laptop and external speakers are playing sound at the same time

Hey@velsinin,

 

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

I was going through your post and would like to help you.

 

Both internal and external speakers play simultaneously. Is that, correct?

 

This seems to be an audio driver issue. I request you to follow the steps below and check if that solves the issue.

We shall try updating the audio drivers on your PC form Device manager.

 

Use the steps below to open device manager on tour PC.

 

  • Click Start, and then click Control Panel.
  • Click Hardware and Sound.
  • Click Device Manager. One of the following occurs:
  • If you are logged on as the built-in Administrator account, Device Manager opens.
  • If you are logged on as a user that is a member of the Administrators group, then the User Account Control dialog box appears, and you must click Continue to open Device Manager.
  • If you are logged on as a standard user, a message appears indicating that you cannot make any changes to the devices. Click OK to open Device Manager in read-only mode.

 

Once the device manager is open, follow the steps below to update the audio drivers and check if that solves the issue.

 

  • Open Device Manager.
  • Double-click the Sound, Video and game controllers to update or change.
  • Right-click the Audio controller, and then click Update Driver.
  • Follow the instructions in the Update Driver Software wizard.

 

Hope the above steps will help you finds the solution. Please share more to serve you.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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velsinin Tutor
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Message 3 of 21
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laptop and external speakers are playing sound at the same time

Hi thanks for your help. But when I tried to update its saying all drivers are up to date. So can you give me some other ideas to overcome this issue.
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Message 4 of 21
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laptop and external speakers are playing sound at the same time

Hi@velsinin,

 

Thanks for the response.

 

I recommend you to try performing a system restore to an earlier date and check if that helps you fix the issue.

Use the link below to know more about the system restore and what it does to the PC.

 

http://support.hp.com/us-en/document/c01835735

 

Hope the information shared will help you. Please share for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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velsinin Tutor
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Message 5 of 21
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laptop and external speakers are playing sound at the same time

Hi thanks, I did system restore but it did not work.
Still I am having the same issue that both speakers are playing sound.
Is there any other option to resolve this issues?
Thanks for the help and guidance.
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HP Support Agent
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Message 6 of 21
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laptop and external speakers are playing sound at the same time

Hi@velsinin,

 

Thanks for the response.

 

Then, I recommend you to perform recovery using the recovery media from HP (If you have) and restore the PC back to factory settings.

 

http://support.hp.com/in-en/document/c01867418

 

Hope the information shared will help you. Please share for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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velsinin Tutor
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Message 7 of 21
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laptop and external speakers are playing sound at the same time

Hi i did system recovery as well but it did not help. 


@Resolv_S wrote:

Hi@velsinin,

 

Thanks for the response.

 

Then, I recommend you to perform recovery using the recovery media from HP (If you have) and restore the PC back to factory settings.

 

http://support.hp.com/in-en/document/c01867418

 

Hope the information shared will help you. Please share for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

 

Hi thanks for the help, i did system recovery as well but did not work. So if you have any other options, let me know.

 

Thanks again. 

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velsinin Tutor
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Message 8 of 21
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laptop and external speakers are playing sound at the same time

Hi thanks, I did system recovery as well but did not work so if.you have any other options please let me know.
Thanks,bye.
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Message 9 of 21
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laptop and external speakers are playing sound at the same time

 

@velsinin

Thank you for the update,
I appreciate your time and efforts,

 

I played around with my own PC and Bingo, I found the tweak and its working for me,

  1. right click the sound tray icon
  2. click recording devices
  3. right click stereo mix and click properties
    (stereo mix is a "microphone" that listens only to sounds your computer makes)
  4. uncheck the listen tab and check listen to this device
  5. Now, set your speakers to the default device,
  6. Click OK, OK, and it should work.

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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velsinin Tutor
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Message 10 of 21
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laptop and external speakers are playing sound at the same time

Hi i did as per your recommendation but it did not work. Do you suggest some other option to overcome this issue.

thanks , once again.

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