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laptop only 3 months old, yesterday no audio, have tried all online hp support to fix this

HP Recommended
HP 14s fq0000na Laptop AMD Ryzentm 5
Microsoft Windows 10 (64-bit)

Product 1E6Z9EA

I have tried an audio check on the computer and attempted to get online audio support.  All my speakers are turned up fully.  Unable to hear any audio on my device.

It told me the speaker, headset or headphone is unplugged.  

I do not have anything plugged into my phone apart from the charger. 

Im currently doing a post grad online through the University and all my lectures are online but from yesterday I am unable to hear them.  I have tried youtube aswell but I cannot hear anything.

No audio on device at all - It tells me the speaker, headset or headphone is unplugged.

Please can someone help.


HP Support Agent
HP Support Agent
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@, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps :-


To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:



Update the BIOS


Realtek High-Definition (HD) Audio Driver


Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.


Hope this helps! Keep me posted. 



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