-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- laptop only 3 months old, yesterday no audio, have tried all...

Create an account on the HP Community to personalize your profile and ask a question
01-08-2021 04:17 AM
Product 1E6Z9EA
I have tried an audio check on the computer and attempted to get online audio support. All my speakers are turned up fully. Unable to hear any audio on my device.
It told me the speaker, headset or headphone is unplugged.
I do not have anything plugged into my phone apart from the charger.
Im currently doing a post grad online through the University and all my lectures are online but from yesterday I am unable to hear them. I have tried youtube aswell but I cannot hear anything.
No audio on device at all - It tells me the speaker, headset or headphone is unplugged.
Please can someone help.
Thanks
01-11-2021 08:40 PM
@, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps :-
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Update the BIOS
Realtek High-Definition (HD) Audio Driver
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!