laptop without sound or that is extrmely low

[Polilla]

How I can to rise the volumen of my laptop . I don't hear anything

[praveenbv]

Hi@Polilla, Welcome to the HP Support Community!

I have a few steps you could perform to resolve the issue: 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues Audio is to low. Don't worry we'll work together to find a solution for you

Remove the audio drivers & Reinstall the original drivers 

Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS). 

Increase volume on playback device settings after setting your speaker as the default device. 

For more steps, follow a similar post on the HP forums: click here 

• Perform a hard reset 

• Reset BIOS to defaults 

• Run the Audio test from the HP PC Hardware Diagnostics (UEFI) 

• Update the BIOS 

• Reset your computer 

• Perform an HP System Recovery              

Hope this helps! Keep me posted. 

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