loud Speakers and Zoom

[LauraTParis]

when I am a host during a zoom session, I can't hear all the participants (above 7 participants).

[Echo_Lake]

@LauraTParis

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.
• Click here: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio Testing computer or device audio

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LauraTParis]

Hello 

Thank you for your very exhaustive help! 

The loudspeakers seem to work but If I organize a zoom conference for more than 7 people, I have no sound anymore. 

When I greet five people , I can hear all of them...

If you have an idea, please share it with me

TX/Regards

[Echo_Lake]

@LauraTParis

Thank you for posting back.

You can host an unlimited number of meetings but if you would like to have more than one meeting concurrently, you will need additional host licenses.

I would request you to contact Zoom service. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.