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my laptop keyboard dose not work properly

hp laptop
Microsoft Windows 10 (32-bit)

some key of my laptop like volume  dose not working  

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HP Recommended

my laptop keyboard dose not work properly



Hey there!


                     Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand that you have keyboard issues with your laptop.

Please try few steps recommended below.

If your keyboard is not working:

  1. Turn off the computer and then restart it.
  2. Press the Esc key repeatedly to see if a startup menu opens.
    • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
    • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems are probably occurring in Windows.
  3. To uninstall and reinstall the keyboard software in Device Manager, turn on the computer.
  4. In Windows, search for and open Device Manager.
  5. Click View and select Show Hidden Devices.
  6. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
  7. Continue removing device names in the Keyboards category until all device names have been uninstalled.
  8. To restart the notebook, right-click Start, select Shut down or sign out, then select Restart.
  9. Wait for the computer to restart and open Windows.

Please follow this link for further troubleshooting:


Let me know how it goes!

Have a great day!

I am an HP Employee

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