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Bananieboy
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Message 1 of 2
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my laptop won't find my headset

HP Recommended
HP ENVY 17 Notebook PC
Microsoft Windows 10 (64-bit)

I got a new headset it's nog USB but 3.5mm. I turned my laptop on and plugged my headset in and it won't find my headset or my mic from the headset can some one help my.

1 REPLY 1
banhien
Level 19
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Message 2 of 2
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HP Recommended

@Bananieboy 

 

Probably your machine can't find its driver to install. Normall, when you plug something to your machine, it will prepare and load driver for you, it this case it can't.

 

Please go to the headset vendor site and download driver for it. Also please check to see: does your headset use standard plug ?

 

Regards.

BH
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