10-12-2019 08:26 PM
Just set up a new spectre x360 (gemcut) 15 inch and the audio only plays on the right side speaker and is very distorted and tinny. I went to diagnostic after completing Windows setup and did audio test....nothing. No audio. See below:
Updated firmware and restarted....nothing.
10-15-2019 12:36 PM
This is a hardware issue.
This could be an issue with: Audio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, Speakers
I would personally suggest you contact our HP Support.
Click here: www.hp.com/contacthp
Keep me posted on further assistance. I hope that helps!
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