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new refurb spectre x360 15inch audio issues

HP Recommended
spectire x360
Microsoft Windows 10 (64-bit)

Just set up a new spectre x360 (gemcut) 15 inch and the audio only plays on the right side speaker and is very distorted and tinny. I went to diagnostic after completing Windows setup and did audio test....nothing. No audio. See below: 


Failed:  9CTSTH-9GH9QV-MFPW2K-21F703


Updated firmware and restarted....nothing.

HP Support Agent
HP Support Agent
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HP Recommended



This is a hardware issue.

This could be an issue with: Audio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, Speakers


I would personally suggest you contact our HP Support. 


Click here:


Keep me posted on further assistance. I hope that helps! 

Thank you for joining the HP Community

Have a great day ahead!

I am an HP Employee 

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