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no audio after windows update

spectre 360
Microsoft Windows 10 (64-bit)

Hi

 

Following an update to windows 10 to the anniversary edition, I have had trouble with the sound. 

 

It states audio device not detected.  I uninstalled the audio drivers, and reinstalled them and it will work, but upon restarting the computer it gives the same error.  Sometimes a restart will make it work again, otherwise have to reinstall again.

 

I couldn't get it to work consistently, so I rolled back windows to the previous build and it is working fine again.

 

Has anyone had this issue, or been able to fix it?

 

thanks

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Hi @phoenix1231 ,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with no sound after new Windows update. I will be glad to help you.

 

The windows anniversary edition is trying to update the drivers to windows drivers. this os good because makes sure you have the latest drivers. When it does not work you can roll back the update and it will wait until the driver update. skipping the one with issues.

 

Please see this YouTube video on Rolling back a driver from Device Manager in Windows 10 .

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
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Intern
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Thank you.

 

I ended up doing something like that.  I uninstalled the conexant program itself, and installed a older driver (9.0.57.0), and so far it has worked.  I got the driver from the hp support page.

 

The newer driver worked until a restart, then had to be reinstalled again.

 

thank again.

 

nhassan8 Top Student
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For a moment, I had thought that something was up with my Probook. Thankfully I found this post!

 

I have the exact same issue.

 

And at times when it comes back after a reboot, and doesn't seem to understand if I have my audio device installed, I would instal the driver and it would die on me with a BSOD saying IRQL NOT LESS THAN OR EQUAL TO

 

I guess this is my build that's messed. I unfortunately I asked the tech at my workplace to 'Reset It'. So I can't find the previous build. Bummer.

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Mine was doing the bsod too when I tried to install the latest version.

 

Uninstall the conexant program, then go to hp support.

 

Go to the conexant driver, and hit previous versions, and get the older version.  It loaded fine, and been good ever since.

 

good luck

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nhassan8 Top Student
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Thanks man. I'm gonna try this.

It's one of the most irritating things I have found so far.

Hope I get this.
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Lazarus1948 Honor Student
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I am having the exact same problem. I've tried your suggestions but "Rolling Back" isn't highlighted, so not available. Is there anything else I can try? Any help would be very much appreciated. Thanks!

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nhassan8 Top Student
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Rolling back didn't work for me either.

What did work for me, however, was downloading an EliteBook driver.

Go to the HP Drivers page, and get the latest driver for your audio chip. The latest it shows for your ProBook is 02 March. 10.0.877.61

Click on revision history.

It'll show you the driver revision history for the audio chip, regardless of the notebook.

Get the one that has a time stamp of July 16. 10.0.931.73

That worked for me.

Hope it helps.
Lazarus1948 Honor Student
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Many thanks; I'll give it a shot!

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JSFCatzen Student
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I am having the same problem with an update to my HP Spectre and Windows 10. I fixws it (rolling back to previous build) but then the system updated again and the same problem. This is really frustrating.

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