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‎04-10-2025 02:49 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi team,

I'm not using my audio of my laptop  and there is no audio device is installed showing after updating in window 11 .

 

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4 REPLIES 4

‎04-10-2025 03:38 PM

HP Recommended

@Swastik8 

 

What is your machine ? Please try a clean install Audio driver


1. Download https://ftp.hp.com/pub/softpaq/sp156001-156500/sp156210.exe and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.


Regards

BH
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‎04-12-2025 10:12 AM

HP Recommended

hi banhein ,,

the solution you have already gave me that was  not helpful and  not solve my problem pls get me help with my laptop model. please do the needful as soon as possible 

model :- Hp pro c640 Chromebook

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‎04-19-2025 11:09 AM

HP Recommended

Change your laptop OS to ChromeOS.

 

Your laptop is a senior laptop that is no longer supported by Windows. In the online store in my country, the laptop is installed using ChromeOS. The price is also very cheap.

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‎04-20-2025 12:57 AM

HP Recommended

If you still want to use Windows OS for your Chromebook laptop, then you have to buy a license for the audio driver.

I saw the information on Reddit from this thread.

Screenshot_2025-04-20-13-54-29-08_d365b52accad0f47adbc08c16219827d.jpg

 

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