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09-26-2023 03:08 AM
since last Win11-21H2 update no more audio on my laptop...HP support helps me to fix the situation through their "My Laptop" support tool I registered when I bought it. 😉
10-04-2023 01:27 PM
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing issues with speakers on your Laptop.
Please follow the steps below to perform an audio test to confirm if the hardware is working fine.
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) click Component Tests > click Audio, and then click Run once.
Confirm if you are getting maximum sound by increasing the volume using the physical volume buttons on the keyboard.
If the hardware is working fine. Update the BIOS for your PC by clicking on the link.
Make sure you keep only the charger plugged in while updating the BIOS for your PC.
Click on the + sign next to BIOS and then download the file.
Open the file and follow the on-screen instructions to complete the update.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
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