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‎03-05-2022 08:52 AM

HP Recommended

purchased 14m-dw0023dx laptop little over a year ago. Warranty expired. Just tried using headphone jack for the first time, and there's no sound.

Category:
1 REPLY 1

‎03-08-2022 03:41 AM

HP Recommended

Hi@dk360,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Notebook headphone jack is not working correctly.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Check with any alternate headphones if it works fine. 
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Check if sound works fine from speakers
  • For further Microphone troubleshooting please click this link

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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