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MrCoola Honor Student
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no sound since upgrading to latest windows 10 on HP ENVY x360 15-bq1xx with internal speakers

HP ENVY x360 Convertible 15-bq1xx
Microsoft Windows 10 (64-bit)

no sound since upgrading to latest windows 10 on HP ENVY x360  15-bq1xx on internal speakers but does play from Bluetooth or jack such as head phones . I have tried the trouble shooting on hp support assistant but to no avail. updated driver looks as though it is for a jacked speaker?

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Provost Provost
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HP Recommended

no sound since upgrading to latest windows 10 on HP ENVY x360 15-bq1xx with internal speakers

@MrCoola 

 

Please download and install the following Realtek Audio software

 

   https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

 

Hope this helps.

 

Regards.

BH
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MrCoola Honor Student
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no sound since upgrading to latest windows 10 on HP ENVY x360 15-bq1xx with internal speakers

tried but still nothing, seems to me that the driver cant see the built in speakers(if that makes sencedriverissue.PNG

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