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HP Recommended
pavillion x360
Microsoft Windows 10 (64-bit)

i have not had sound on my labtop since the windows 10 update 2-6-21 i went to a restore point to 1-31,  after doing everything else, and got sound back for 2 weeks.  then it went off again with more updates.  i  have talked to 3  microsoft techs now and no success.  now i am waiting for a hi techie to call me back mar 1.  very annoying not having sound!

1 REPLY 1
HP Recommended

I restored the factory settings with the result of losing the speaker sound. The device is HP Energy Star J2U45EA#UUW

Model: 15-r085no. Head phones work alright.  I have installed all the latest versions of WIN10 SW and drivers as well as the newest version of Realtek HD Audio driver.

The very annoying problem persists. 😞

JTM
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