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Posts: 1
Member Since: ‎03-17-2017
Message 1 of 2 (125 Views)

no sound with Headphones

Product Name: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)



I can't listen to music with my headphones.. i don't know what the problem is..  



0 Kudos
HP Support Agent
Posts: 6,413
Member Since: ‎08-10-2016
Message 2 of 2 (93 Views)

Re: no sound with Headphones

[ Edited ]

Hi @Suleymadrid,


Welcome to the HP community.  A Good day to you. Smiley Happy I read the post regarding audio issues with the headset. I will be delighted to assist you here.

Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. Smiley Happy


For better clarity and to assist you better I would require more information regarding this.

  • When did this happen? Did it occur after a windows or software update? Do you remember?
  • Have you tried a different headset to isolate the issue?
  • Do you hear sound from the speakers?
  • Has it ever worked before? Please provide the complete model# of the unit to assist you better.

For now please try these steps.

Please check with a different headset by connecting it to the audio port.

Please check if the speakers work correctly. If the speakers work correctly the audio port on the computer may be faulty.


If the speakers work correctly and a different headset does not work, please try all the steps from this link


If this does not work, then please try all the prescribed steps from this link:

Please keep me posted about it.


Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you. Smiley Happy


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

I am an HP Employee

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