• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-30-2019 02:43 PM

HP Recommended
Product: hp envy 17-j141na notebook
Operating System: Microsoft Windows 10 (64-bit)

HI, I have an Envy 17-j141na notebook. I had to do a system restore after a crash and the blue screen. All seems to be working now except for my sound . I had no previous problems with sound. I have followed all the prompts in HP Assistant and it helpfully decided no speakers found (same for no mic found).  In device manager under sounds , it just had 1 item. (I am sure it had 3/4 prior to restore). I have literally just gone back to see what that one item is - and there isn't even a 'sound' option anymore in device Manager. I am not a technical person and am completely at a loss. Please can you suggest what to do next. ( anything you need me to do, please can you give clear guidelines) ty.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2019 02:53 PM

HP Recommended

@Mugless 

 

Please download and install the following Audio software

 

  https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-30-2019 02:53 PM

HP Recommended

@Mugless 

 

Please download and install the following Audio software

 

  https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-30-2019 03:16 PM - edited ‎08-30-2019 03:18 PM

HP Recommended

You are a Genius !!!!! thank you soooo much. I have been following HP Assistant prompts for hours and nothing worked. Thank you so much !!! (ps. I don't know what you did, but I also got my bookmarks back that had disappeared lol) seriously ! thank you ! *reminder to self, next time, come here first*.    (as an aside, my system is suggesting my RAM is 12gb. I am sure it was I tb before, or am I getting mixed up?)

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.