-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Audio
- notebook audio

Create an account on the HP Community to personalize your profile and ask a question
09-06-2016 06:41 AM
I installed realteck audio driver but my b&o system not work with them.
Solved! Go to Solution.
Accepted Solutions
09-06-2016 07:04 AM
Hi,
If there are other issues with the notebook apart from the audio driver, shutdown the notebook, tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run all the available tests.
If anything fails, post back with the failure ID.
If everthing passes, you may need to reload the operating system - A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-06-2016 06:49 AM
Hi,
Try the version on the following link.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71982.exe
When the reinstallation has comleted, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-06-2016 07:04 AM
Hi,
If there are other issues with the notebook apart from the audio driver, shutdown the notebook, tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run all the available tests.
If anything fails, post back with the failure ID.
If everthing passes, you may need to reload the operating system - A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-06-2016 07:22 AM
You're welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP