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Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Audio
- outgoing audio is broken
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09-28-2020 10:50 AM
Hi All.
Incoming audio is fine. I can hear people well.
Outgoing audio, i.e. zoom meeting, has extreme interference and scratchiness. People cannot hear me because there is so much interference and I sound like a robot.
I tried rebooting the hard drive. Did not work. The support center diagnostics cannot detect any issues, says it's fine. It's not.
Thanks for any suggestions.
10-01-2020 09:27 AM - edited 10-01-2020 09:28 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried with different app such as skype hangout?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
While you respond to that, let's try these steps:
- Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating)
- Step 2: Update the audio driver
- Step 3: Use the Troubleshooting tool
- Step 4: Configure the sound settings in Windows
- Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.
Configuring and Using Zoom Rooms' at https://support.hp.com/us-en/document/c06386719
For general support: Go to 'Zoom Help Center' at https://support.zoom.us/hc/en-us
For technical support: Go to 'Zoom Video Communications Technical Support' at https://support.zoom.us/hc/en-us/articles/201362003
For email support: Send an email to support@zoom.us
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee