outgoing audio is broken

[yoyo24]

Hi All.  

Incoming audio is fine.  I can hear people well. 

Outgoing audio, i.e. zoom meeting, has extreme interference and scratchiness.  People cannot hear me because there is so much interference and I sound like a robot.  

I tried rebooting the hard drive.  Did not work.  The support center diagnostics cannot detect any issues, says it's fine.  It's not. 

Thanks for any suggestions.  

[Echo_Lake]

@yoyo24

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried with different app such as skype hangout?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Configuring and Using Zoom Rooms' at https://support.hp.com/us-en/document/c06386719

For general support: Go to 'Zoom Help Center' at https://support.zoom.us/hc/en-us

For technical support: Go to 'Zoom Video Communications Technical Support' at https://support.zoom.us/hc/en-us/articles/201362003

For email support: Send an email to support@zoom.us

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.