pitched sound on the right speakers

[Ezall]

so i bought omen laptop 5 monthes ago and the first day i have used it i noticed that when turn up the volume there s that pitched sound i cheked some HP forums and a lot of people have the same with diffrent laptop i got a bang and ouslen speakers help me please

[Jeet_singh · Accepted solution]

Hi @Ezall,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I reviewed your post regarding high pitched sound from the right speakers. Don't worry I'll be really glad to help you with this,

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a software or windows update?.

For a start please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: https://support.hp.com/us-en/drivers

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Ezall]

"Did this happen after a software or windows update?"---->the sound was there the first time i used the laptop

wich one of the sound driver to uninstall  i got             *NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

                                                                                                          *Razer Surround Audio  Controller 

                                                                                                          *Realtek High Definition Audio 

                                                                                                          *Son Intel(R) pour écrans

                                                                                                          *STN- 12 Hands- Free

                                                                                                          *STN-12 Stereo 

[Jeet_singh]

Hi @Ezall,

Thank you for replying with this detailed response! 🙂

I would suggest you uninstall all the drivers listed under sound video and game controllers and then restart your laptop.

Also, would like to know the exact model and product number of your laptop.

Keep me posted.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Have a great day! 🙂

[Ezall]

omen by HP Laptop 17 --w000nk 

serial No.5CD6497HWJ

Product No.X0K42EA#BH4

[MKazi]

@Ezall

Hi,

thanks for replying with the information. I have read your post comprehensively. 

After you uninstall the audio drivers, please download and install the drivers from this HP link.

If the issue persists, please run the hardware test on the audio. You may check if the pitched noise appears during the test:

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

Figure : HP PC Hardware Diagnostics (UEFI) main menu

• Select component tests.

Figure : Component Tests options

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Hope this helps. Keep me posted. Cheers!

[Ezall]

hey i think i find out why the sound was pitched so i did uninstall all sund drivers and i updated my bios and reinstalled the sound driver the sound was normal then i installed the other driver (razer surround......) and the sound still good but it was weak so i bagan configurating bang & olufsen to add more volume by put the film mode then i heard the pitched sound

i wanned to thank you for your help i wish you a good day

[Jeet_singh]

Hi @Ezall,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,