plug in ear phones don't work

[clasyldynfla]

I bought a new HP Pavillion x 360 and my plug in ear phones have no sound or did I get a notice to allow them to operate .   Help!!  Thank you

[Nirvana_95]

Hi @clasyldynfla 

Welcome to the HP Support Community. Congratulations on your new system. 

From what I have understood, you are not getting any sound from the earphones when you connect them to your HP Pavillion x 360.

Since this is a new system, I would recommend you update all the drivers and check if the issue persists. You can do it with the help of the link here. 

If the issue persists, please follow the steps below:

Fix 1: Check if your headphones are disabled

If your headphones are disabled on your laptop, you’re unable to use your headphones. Here’s how to check if your headphones are disabled:

1. Make sure your headphones are properly connected to your laptop.
2. Right-click the volume icon on the bottom left of your screen, and select Sounds.
3. Click the Playback tab.
4. If your headphones don’t show up as a listed device, right-click on the empty area and make sure Show Disabled Devices has a check mark on it. If your headphones are disabled, it will now show up in the list.
5. Right-click on your headphones and select Enable.
6. If your headphones aren’t your default device, click on your headphones, then click the Set Default button at the lower right.
7. Click OK.
8. Check if the problem is resolved. If not, try Fix 2, below.

Fix 2: Uninstall and reinstall your audio driver

If your problem is caused by an audio driver, you can also try uninstalling your audio driver via Device Manager, then restart your laptop, and Windows will reinstall a driver for your audio device.

1. Press the Windows logo key and R at the same time to open the Run box.
2. Type devmgmt.msc and press Enter to access Device Manager.
3. Expand Sound, video and game controllers.
4. Right-click on your audio device, and select Uninstall device.
5. Click Uninstall as confirmation.
6. Restart your computer, and Windows will automatically install a new audio driver.
7. Check if your laptop can now detect your headphones.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @clasyldynfla

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @clasyldynfla 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!