red cross on the sound and no sound on the laptop

[Munaza91]

can someone help me.. there is no sound on my laptop as there is the red cross on the sound icon.. How can this problem is resolves....

[Garp_senchau]

@Munaza91, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

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• Have you tried uninstalling the Intel Display Audio?
• Have you tried updating the BIOS? 

Use the troubleshooting tool in Windows

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

• In Windows, type find and fix audio into Search, or right-click the speaker icon in the taskbar and select Troubleshoot sound problems.
• Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
• Click Next.
• Select the device you want to troubleshoot and click Next.
• Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
• When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
• Click Close.
• If a recommended action is displayed, select Apply this fix.

[Garp_senchau]

Restoring the audio driver in HP Recovery Manager:

• In Windows, search for and open Recovery Manager.
• Click Reinstall drivers and/or applications.
• Select the audio driver in the list, and then click Install.
• Wait for the driver to reinstall. When the installation is complete, click OK.
• Close HP Recovery Manager and then restart your computer.
• Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

You can also refer to this helpful guide for troubleshooting audio issues. Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,