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‎12-27-2018 09:19 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I'm experiencing a sound delay (~4 seconds) when I have the headphones plugged in. For the first few seconds of a video or song, you cannot hear any sound. The sound delay does not occur wihen the headphones are unplugged. I've read many forums that discuss this issue but nothing works.  When will HP provide a fix to this problem?

1 person had the same question
3 REPLIES 3

‎12-28-2018 10:35 AM

HP Recommended

@James141

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

 

  • Have you run the HP Support Assistant? 

  • Have you done all your Windows updates? 

  • Have you run the Windows troubleshooter? 

While you respond to that, I recommend you download and install the latest Audio drivers and BIOS update for you PC: Click here to find and install.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎12-29-2018 09:24 AM

HP Recommended

I have taken all the steps you listed and installed the latest updates to the drivers and bios, but the problem still remains.

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‎12-29-2018 10:27 AM

HP Recommended

@James141

 

Thanks for the response.

 

Please check the private message I've sent you.

 

Best regards,

Barachiel
I am an HP Employee

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