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HP Recommended
Hp 15da-0119ru
Microsoft Windows 10 (64-bit)

sound doesn't work, error code from hp diagnostics (mcxxhd-98fa7j-xd7w3g-218b03)  , hardware or software problem?

1 REPLY 1
HP Recommended

Hi:

 

Below is the error code translation minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MCXXHD-98FA7J-XD7W3G-218B03OKXXXXXXXXXX8/29/20105AudioAudio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, SpeakersAudio Channel Failure

 

While I am not a PC repair tech by trade or training, I would say it is a hardware failure.

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