• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-29-2020 07:22 AM

HP Recommended
Product: Hp 15da-0119ru
Operating System: Microsoft Windows 10 (64-bit)

sound doesn't work, error code from hp diagnostics (mcxxhd-98fa7j-xd7w3g-218b03)  , hardware or software problem?

1 REPLY 1

‎08-29-2020 09:12 AM

HP Recommended

Hi:

 

Below is the error code translation minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MCXXHD-98FA7J-XD7W3G-218B03OKXXXXXXXXXX8/29/20105AudioAudio Board, Audio Card, Audio Jack, Earphone, Headset, Microphone, Receiver, SpeakersAudio Channel Failure

 

While I am not a PC repair tech by trade or training, I would say it is a hardware failure.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.