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07-07-2019 07:08 AM
when lets say i was watching a video then i stopped it and go for 10 or 20 sec or more and then back and press play to the video the sound outputs after 2 seconds so there is 2 seconds with no sound and this is annoying i tried almost every thing reinstalled drivers troupleshoot and every thing i searched a lot so i hope you help me with the quickest solution
note i didn't try the registry editing bcs the registiry i read in some post was diffrent from mine
07-09-2019 10:16 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
07-10-2019 11:44 AM
Does it happen with online Videos or when playing Videos directly from your computer?
May I know which Player are you using to watch those videos?
If you are watching those videos online, try using a different browser and let me know how it goes
I Am An HP Employee
07-10-2019 12:02 PM
it happens with both local files and online videos and soundtrack the players i use are gomplayer and kmplayer and for the browser i use chrome and i tried Mozilla Firefox but the same problem happened i read before that this sound problem might be connected either to the driver which is not in my case bcs my driver is the latest version and it is connected to the power options in rigistry i think that this problem is from the rigistry i found a topic in this site connected to solving the problem from the rigedit but the author laptop was different than mine so that my registery files are different from the one he has any ideas about this ?
07-11-2019 01:49 PM
Let us try these steps:
In Windows, search for and open Device Manager.
Double-click Sound, video and game controllers.
Right-click the audio device, and then select Uninstall to open the Uninstall Device window.
Select Delete the driver software for this device, and then click Uninstall.
Once done, Restart the PC. The driver will be installed Automatically by Windows.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
07-11-2019 02:28 PM
forget about it i will solve it alone you are giving me something i have already tried just like the three answers before i am a full stack web developer and security penetration tester for more than 5 years i breath technology you think i willn't try something that simple ? anyway thanks for nothing i will solve it alone and if i find the answer i will share it
07-12-2019 01:07 PM
I understand your concerns. You could contact HP Support and our Tech Support can remote into your Notebook and sort this out
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
I Am An HP Employee
08-11-2019 05:02 PM
sir i don't want to be rude but that was completly waste of time i was talking to the support center for 15 minutes and each department redirects me to the middle eastern department and the middle eastern department is not availble via chat now and also i can't go the nearest support center for some reasons and i belive that a simple team viewer call could solve this entire problem
08-11-2019 07:02 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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