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‎05-19-2022 03:37 AM

HP Recommended
Product: OMEN Laptop - 15-ek0019tx
Operating System: Microsoft Windows 10 (64-bit)

I am unable to see the realtek audio driver in my PC. So that's why sound is also not working. please help me out.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2022 06:24 AM

HP Recommended

There drivers on the Software and drivers for OMEN Laptop - 15-ek0019tx here:

https://support.hp.com/us-en/drivers/selfservice/omen-15-ek0000-laptop-pc-series/32827267/model/3843...

But just in case, I gave a direct link to them.

Realtek High-Definition (HD) Audio Driver  6.0.8924.2 Rev.A  Jun 1, 2020

sp104173.exe

 

and a newer one:

Realtek High-Definition (HD) Audio Driver  6.0.9091.1 Rev.A  Jan 13, 2021

sp112265.exe


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View solution in original post

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6 REPLIES 6

‎05-19-2022 06:24 AM

HP Recommended

There drivers on the Software and drivers for OMEN Laptop - 15-ek0019tx here:

https://support.hp.com/us-en/drivers/selfservice/omen-15-ek0000-laptop-pc-series/32827267/model/3843...

But just in case, I gave a direct link to them.

Realtek High-Definition (HD) Audio Driver  6.0.8924.2 Rev.A  Jun 1, 2020

sp104173.exe

 

and a newer one:

Realtek High-Definition (HD) Audio Driver  6.0.9091.1 Rev.A  Jan 13, 2021

sp112265.exe


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎05-19-2022 09:36 AM

HP Recommended

Thank you so much, sir. It worked😀

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‎06-01-2022 05:33 PM

HP Recommended

Thank you for this help. But I also lost my microphone. How to configure that?

 

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‎06-02-2022 04:16 AM - edited ‎06-02-2022 04:17 AM

HP Recommended

According to the manual, on the page showing the headset/headphone jack on the left side,  it states ". Also connects an optional headset microphone. This jack does not support optional standalone microphones."

So it depends on the microphone being used.  Is it part of a headset - these use a special jack configuration to allow the microphone and headset on the same jack.

If YES, then it could be a Windows function that needs to be setup.  On the speaker Icon - lower right, near the clock - right click on the speaker icon and the pick "Sound settings"

That should open a page showing where the microphone can be set and adjusted.  Pick/click on the "Sound control panel" - right hand column.  When that window opens you should see a new box labeled "Sound" click on the "Recording" tab.  You should see the available microphones.  Click on the one you wish to use. You may have to also click on the "Configure" button and go thru some setup.

 


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‎06-03-2022 10:23 AM - edited ‎06-03-2022 10:25 AM

HP Recommended

It shows me not plugged in and I tried but was not able to configure it out.

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‎06-03-2022 10:50 AM

HP Recommended

So, is the microphone part of a headset or a separate independent microphone?


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