Rad82 Honor Student
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sound muffled

HP Notebook - 15-ac665tx
Microsoft Windows 10 (64-bit)



I recently purchased a laptop and having some sound issues randomly. Everytime i watch a movie through either a .avi or netflix the sound becomes muffled and at random points it seems like the speakers have been damaged or blown. Tried to reinstall the drivers and no effect.







HP Support Agent
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sound muffled

Hello @Rad82,


 Welcome to the HP Forums! 

I have read your post and wanted to help. I understand that you have an issue with sound on your computer.


Let's start with the troubleshooting tool in Windows - 

1) Right-click on the speaker icon  in the taskbar and select Troubleshoot sound problems or type find and fix audio in Search
2) Select the device you want to troubleshoot and click Next.
3) When the troubleshooter is complete, the Troubleshooting has completed page is displayed.

4) If a recommended action is displayed, select Apply this fix, or Skip this step to continue to search for other problems.

If the audio problem has not been resolved, click on Sound Issue to know more.


Also, you may try using a different player like VLC, Media Player Classic – Home Cinema, GOM Player etc.


Please let me know the results after following the steps. 

Keep me posted.

I am an HP Employee

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