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‎10-07-2021 07:29 AM

HP Recommended
Product: hp Pavilion 360x

hi all i wanna know is there a way to find out if its a driver issue or do the spekers need to be replaced but hp support does not work atall help me and dont ever tell me to get a new devise because the is a £1000 laptop and only had it for 2 or 3 years now  

Category:
1 REPLY 1

‎11-05-2021 11:23 AM

HP Recommended

Hi@boden66612, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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