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‎06-26-2020 10:57 PM

HP Recommended
Product: pavillian laptop 15z
Operating System: Microsoft Windows 10 (64-bit)

I have only had my brand new sent from china laptop a couple of weeks and suddenly yesterday the speaker started to go out. yes I have restarted it a couple of times and di the troubleshot and it says it detects nothing. im not computer savy and don't feel I should have to be with a brand new computer it should be working great 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2020 11:30 PM

HP Recommended

thank you so much. I just tested it and so far it seems to have fixed it! thank you for quick response and EASY help. if I can do it anyone can. thanks again

View solution in original post

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21 REPLIES 21

‎06-26-2020 11:07 PM

HP Recommended

@oviesgirl 

 

I think I saw another post from you. I couldn't answer because I don't know what is your pavillian laptop 15z . Please use the following way to find out model/product of your machine


            https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-26-2020 11:13 PM

HP Recommended

is it this  HP pavilion 15z-cw100  ?

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‎06-26-2020 11:14 PM

HP Recommended

HP pavilion 15z=cw100

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‎06-26-2020 11:18 PM

HP Recommended

@oviesgirl 

 

Looks like it is a CTO machine. Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,

           https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-26-2020 11:30 PM

HP Recommended

thank you so much. I just tested it and so far it seems to have fixed it! thank you for quick response and EASY help. if I can do it anyone can. thanks again

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‎06-27-2020 05:39 AM

HP Recommended

I tried what you recommended as I have the same issue, and this did not solve the problem for me. I only bought the computer 5 days ago! 

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‎06-27-2020 09:47 AM

HP Recommended

I had the same same problem (and only bought it a few days ago too) try the fix in this post https://h30434.www3.hp.com/t5/Notebook-Audio/My-speakers-have-gone-very-quiet-even-at-full-volume-Th...

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‎06-27-2020 10:39 PM

HP Recommended

looks like my fix was short lived. got back online this evening and I can hardly hear youtube.. any other suggestions before I have to send this back. I wish I had gotten my mac that I originally was going to get.. 

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‎06-28-2020 05:33 AM - edited ‎06-28-2020 12:57 PM

HP Recommended

This message was gone for some time ... see next

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