sound problem

[chandkumar]

  Product NAME: Pavilian g6

      MY PC  PROBLEM  :  after certain time i face sound problem with my pc.There is no sound even after plugging with head phone.

       OPERATING SYSTEM:Windows 8 Single Language 64-bit 

           pl solve my problem.

[DavidPK · Accepted solution]

Hi,

Try the following.

Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.

Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.

After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.

Recovery Manager - Windows 8.

Regards,

DP-K

[chandkumar]

tnks for your help .

Now my notebook is out of sound problem.

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

All the best,

DP-K

[Sara100]

Thank you so much you fixed  this frustrating problem.I followed your instruction and it worked?

there is only one tiny issue,if I don't run the video for 10/15 mins I lose the sound and need to reboot.

couldn,t find any way around it.

can you help?

TAHNKS