sound problem

[dipakbanjade]

while using zoom meeting for class, my computer gets hanged after around an hour with some shrill sound. i cant control the sound which continues for few minutes even after i lock the computer. i have to restart the computer which has been affecting my class every time. i redownloaded my window, but problem has not been solved. pls guide me in this regard.

[banhien]

@dipakbanjade 

Before we can help, we need to know what EXACTLY is your machine ? Please use the following instructions to find out the model/product of your machine:

               https://support.hp.com/us-en/document/c03754824

    or

               https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.

[dipakbanjade]

hi! it is HP ENVY x360 Laptop - 15m-ee0013dx

product :9HZ86UA#ABA

[banhien]

@dipakbanjade 

Its specs

          https://support.hp.com/au-en/document/c06632873

It has  AMD Ryzen™ 5 4500U (2.3 GHz base clock, up to 4.0 GHz max boost clock, 3 MB L2 cache, 6 cores) processor.

This is something to do with AMD drivers. Please

   (a) Uninstall Audio driver from Device Manager,

   (b) do a cleanup using following information/fix:

                https://www.amd.com/en/support/kb/faq/gpu-601

                https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine

Machine will re-install Audio driver for you.

Regards.

[dipakbanjade]

I did reboot as instructed. but, now  i am not being able to use microphone without headphone. while checking sound, i could see "no input device found". what should i do next?