cancel
HVSRathore Student
Student
1 0 0 0
Message 1 of 2
160
Flag Post
HP Recommended

speakers are not working, mute button is always shows red light.....

RT3290
Microsoft Windows 8.1 (64-bit)

my mute button is always on, i have tried all things like to update the drivers, reinstalling them. playback i also not showing any option. i have restored my laptop also 

1 REPLY 1
HP Support Agent
HP Support Agent
13,623 12,733 826 1,428
Message 2 of 2
130
Flag Post
HP Recommended

speakers are not working, mute button is always shows red light.....

@HVSRathore

 

Welcome to HP Support Forums. 🙂 I came across you post and would like to help. I read that your HP computer is always muted and there is no audio. You have updated and install the audio drivers and restored the laptop and the issue persists. I appreciate the steps you have performed and have certainly done a good job.

 

I recommend you to perform the below steps to isolate the issue and arrive at a solution: 

  • Press Windows key + C on your keyboard to show the Charms bar.
  • Type Troubleshooting and click Troubleshooting under Settings.
  • Now type Play audio in the search option.
  • Click on Play audio troubleshooter to run the troubleshooter.

If the issue still persists then please try the steps from this link: http://hp.care/2htuA5T. These solutions are explained in detail in this document.

Also, let me know the exact model no. of your laptop. This link will help you find the model no: http://hp.care/2bygf7l

 

Feel free to let me know how it goes. Cheers! 🙂

 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation