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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
MandalapuAlekha
New member
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Message 1 of 2
209
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speakers

HP Recommended
HP Pavilion - 15-cc123cl
Microsoft Windows 11

I started to get crackling from my computer speakers but they were working fine earlier this week. After doing some searching, I noticed that I don't have the Bang & Olufsen audio control. I've uninstalled the Realtek drivers & tried updating again, but the crackling continues. I just have the Realtek option. Please assist!

1 REPLY 1
ub6424
Level 10
6,799 6,767 346 530
Message 2 of 2
Flag Post
HP Recommended

Hello @MandalapuAlekha 

 

HP does not officially provide Windows 11 drivers for " HP Pavilion - 15-cc123cl ".

 

Please go windows device manager and send me the hardware ID of the sound device.

( Please take screenshot of all tabs from the property window of the sound device )

Follow this handy guide:

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Please report your results

 

best regards

---

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Thank you very much

             ⌨️

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